Privacy Policy

Last Updated: June 15, 2024

1. Introduction

Swiss Chalet ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swisschaletm.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site, placing an order, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Payment information
  • Order history
  • Demographic information

2.2 Non-Personal Information

We may also collect non-personal information about you whenever you interact with our Site. Non-personal information may include:

  • Browser name
  • Device type
  • Operating system
  • Internet Service Provider
  • Pages visited
  • Time and date of your visit
  • Geographic location (city and country level)
  • Referring website

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Fill out a form
  • Contact our customer service
  • Participate in surveys or contests

3.2 Automated Collection

When you access our Site, we automatically collect certain information using:

  • Cookies: Small data files stored on your device that help us improve your experience, see which areas of our Site you visit, and understand how you interact with our Site. You can set your browser to refuse cookies, but some portions of the Site may not function properly without them.
  • Web Beacons: Electronic files used to track how you navigate our site and understand your behaviors.
  • Log Files: Files that record website activity and gather statistics about your browsing habits.
  • Analytics Tools: We use third-party analytics tools like Google Analytics to understand how visitors use our Site.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations, updates, and receipts
  • Send you marketing communications (with your consent)
  • Respond to your inquiries
  • Improve our website and services
  • Personalize your experience
  • Process payments
  • Prevent fraudulent transactions
  • Analyze usage patterns and trends
  • Administer promotions, surveys, or contests
  • Comply with legal obligations

5. Disclosure of Your Information

We may share your personal information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5.2 Legal Requirements

We may disclose your information where required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5.5 Aggregated or Anonymized Data

We may use and share aggregated or anonymized information that does not reasonably identify you directly as an individual for any purpose.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Data Security

We use administrative, technical, and physical security measures to protect your personal information from unauthorized access and use. This includes encryption, firewalls, and secure socket layer technology. However, please note that no data transmission over the Internet or storage technology can be guaranteed to be 100% secure.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to your personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information.
  • Data Portability: You may request a copy of your information in a structured, commonly used format.
  • Objection: You may object to our processing of your information in certain circumstances.
  • Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us using the information in the "Contact Us" section below
  • Adjusting your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional messages about your orders or account.

11. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: